Those handy gas starter pipes start a fire quickly, but they deteriorate over time and need to be replaced (as do their gas mixing valves). Look for excessive rust scaling, cracks, stripped threads on the joints or blocked gas outlet holes. Many fireplace/heating supply stores carry them or can order them for you. Be sure to get the proper natural gas or propane mixing valve. Gas logs should be serviced annually (we suggest your dealer) to help assure proper performance. Over time, the materials that help create the realistic gas flame will become worn and dirty, and replacing the embers and sand/vermiculite will help your log set perform and look like new. Consult your Owners Manual to determine the correct type of material to use and how it should be applied.
Do not substitute materials or attempt to make alterations to your gas log set; doing so may cause dangerous conditions. Some helpful items to renew the realism of your fireplace include soot remover spray, replacement "glowing ember" lava rocks and rock wool mixture to replace the original material that came with your gas log set.
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